Where we operate
We support a variety of customers, from simple single-user and concessionary travel programmes to complex multi-modal and multi-operator configurations.
As a small-to-medium-sized enterprise, we pride ourselves on our reputation for outstanding products, technical support, delivery capability and high levels of customer service. Our in-house research, strategy and development capabilities give us an affordable, well-managed ability to develop market-leading technologies and affordably maintain existing products.
Diligent
As part of our continuous improvement processes, we ensure to stay-up-to-date with the latest developments within the transport management market as well as developments in new technology, led by our product team and an independent board of advisors.
Hands-On
We run regular deep dive workshops with our key customers, run by your Account Manager and attended by Product and Technical team members from Unicard, to discuss industry perspectives and upcoming challenges.
Collaborative
We also have a quarterly customer forum, bringing representatives from all of our key clients together to discuss the latest trends and collaborate on solutions together.
Knowledgeable
Each year we select certain customers to also join our Transport Advisory Council, which aims to create transport centres of excellence throughout the UK to promote knowledge sharing and best practice implementation.
Local Authority
We offer a range of turn-key, low maintenance solutions for local authorities to deliver multi-operator commercial travel products, as well as concessionary travel schemes such as school transport, ENCTS or youth schemes. At Unicard, we fully host and manage our own solutions which are backed by 24/7 support and professional services consultancy for peace of mind. Our services can be purchased through existing frameworks, and include proven integration with supporting services such as identity checking, card production or revenue management.
Our schemes can also be expanded to cover non-traditional modes of travel like ferries, tolls, parking, and even local council services like library and leisure access.
Large Scale
As well as being the UK’s leading provider of ITSO HOPS infrastructure, our ticketing and transport management platform is ready to help you meet the latest challenges posed by mobility-as-a-service, future transport zones, multi-modal travel, micro-mobility, and more.
Developed around a powerful account-based-ticketing system, our products are the central hub for customer records, data management, retail and self-service, ticket infrastructure, and third-party integrations. Our customers can choose to implement our full mobility-as-a-service platform, backed by carefully pre-selected third-party service partners to offer a complete solution for all of your requirements.
Additionally, we can deliver individual solutions around key mobility challenges like ticketing, identity management, rail ticketing, micro-mobility, retail, inspection, and parking.
Private and Commercial
Transport Operators
We provide a fully hosted and managed system for private and commercial transport operators across any mode of travel, from simple issuance and top-up of travel passes to cards or mobile phones, to complete MaaS-ready transport management.
Our solutions cover online, mobile and travel shop retail channels, as well as integration with ITSO equipment and other schemes such as ENCTS.
We can also securely integrate with your existing technology, workflows and suppliers through our open API and bespoke development capabilities, to deliver a complete, future-proofed solution.
Partner Integration
Partners, Equipment Suppliers and System Integrators
Our ITSO terminal software components are widely recognised to be industry-leading, enabling you to offer ITSO-certified ticket solutions without costly and time-consuming certification. We also offer middleware for UK rail ticket retail that simplifies RDG certification, comprising of both hardware and RDG back-office integrations.
Our terminal software is backed by dedicated developer support services and a flexible commercial model. In addition, we also provide a fully white labelled managed service that allows you to offer ITSO ticketing schemes to your customers, including HOPS, Part 11 remote ticketing, and a cardholder management system.